Database and Application Support Specialist

For a client opportunity, we are seeking a Database and Application Support Specialist to join an international team. This role provides enterprise-level technical support for an American software company specializing in intelligent automation and digital workflows. Key responsibilities include:

• Taking ownership of business customer issues, providing resolutions via phone, web, email, and ticketing systems.
• Researching, diagnosing, troubleshooting, and resolving application and configuration-related issues.
• Communicating complex technical issues effectively to customers and internal teams (product management, software engineering, sales, and quality assurance).
• Guiding associate Technical Support Engineers and escalating customer issues to senior support when necessary.
• Participating in regular team meetings and preparing test systems to replicate user issues.

An experience that matters: Your Skills

• 2+ years of experience in enterprise-level technical support.
• Proficiency with backend languages such as Java, .NET, or Python.
• Experience in database support (SQL or Oracle).
• Familiarity with ERP solutions and/or financial applications (e.g., Oracle, SAP) and application servers (e.g., WebLogic, JBoss).
• Strong problem-solving skills and a collaborative, team-oriented approach.
• Fluency in English.
• Willingness to work on a US shift (3pm-0am).

A workplace that matters: Our offering

This opportunity provides a competitive benefits package, including:

• Work-Life Balance: 25 days of annual paid leave.
• Flexible Hybrid Working Model
• Health & Wellness Benefits: Additional healthcare insurance (dental and medical treatment included) and a fully covered Multisport card.
• Financial Security: Voluntary monthly pension contributions with fund choice and additional allowances for transportation and food.
• Professional Development: Learning and development programs, conferences, and training opportunities.
• Team Engagement: Regular team-building events, company events, and Corporate Social Responsibility initiatives.
• Work Environment: Bright office space near a subway station with parking availability.
• Employee Discounts and Financial Offers: Special discounts and financial partnerships.

If you’re passionate about transforming businesses with cutting-edge solutions, we encourage you to apply. Join a team dedicated to innovation and impactful solutions.